Company Description
TOPdesk is an international software company specializing in service management with over 800 employees in 8 countries and 5,000 customers worldwide. For our office in Kaiserslautern, Delft or Budapest we are looking for a UX Designer.
Your environment
As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.
Job Description
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Rapid prototyping and refinement of new AI-powered concepts within our product (e.g. creation and governance of agents)
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Responsibility for the entire design process from initial discovery to final delivery
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Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
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Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
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Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
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Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
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Validation and refinement of designs through feedback gathering, usability testing, and data analysis
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Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
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Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
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Contribution to raising UX maturity and improving design processes across the organization
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Continuous monitoring of emerging trends, tools, and best practices within the UX field
Qualifications
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You have 5+ years of professional experience in UX design (medior/senior capacity)
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You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
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You have shipped and measured the success of AI-powered feature from a human-centered design perspective
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You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
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You have experience working with or contributing to design systems
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You can validate designs through research, usability testing, and feedback
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You are experienced in driving strategic decisions in a product triad
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You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
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You are proficient in English, ensuring clear communication across teams
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You are passionate about accessibility, inclusivity, and solving complex design challenges
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You have a proactive mindset and a drive for continuous improvement
Nice to have:
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You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments
Additional Information
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Working at one of the best employers in the Netherlands.
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Contributing to an international, growing company.
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10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
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Energy left? Use 2.5% of your time for volunteer work.
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Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.
