We are seeking a friendly, professional, and customer-focused Front Office Associate to be the first point of contact for our guests. The successful candidate will ensure a warm welcome, efficient check-in and check-out processes, and outstanding guest service throughout their stay.
Key Responsibilities
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Greet guests courteously and handle check-in and check-out procedures
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Manage reservations, room assignments, and guest inquiries
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Handle guest requests, complaints, and concerns promptly and professionally
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Maintain accurate guest records and billing information
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Coordinate with housekeeping and other departments to ensure guest satisfaction
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Answer phone calls, emails, and walk-in inquiries
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Uphold hotel policies, procedures, and service standards
Requirements
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Previous experience in front office or customer service (hotel experience preferred)
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Excellent communication and interpersonal skills
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Professional appearance and positive attitude
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Strong organizational and multitasking abilities
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Basic computer skills and familiarity with hotel PMS systems is an advantage
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Willingness to work shifts, weekends, and holidays
What We Offer
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A supportive, team-focused work environment
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Comprehensive training and development
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Benefits tailored to your lifestyle
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A position with flexible working hours within a 4-day working week (36 hours per week maximum)
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Opportunities for professional development within a luxury setting
If you are passionate about hospitality and eager to grow with a dynamic team, we would love to hear from you. Together, We Make The Place.
