As a Front Desk Agent, you are the face of our property — greeting guests, managing check-ins and check-outs, and ensuring every guest feels welcomed and valued. In this fulltime or flexible part-time position, you will have the flexibility to work shifts based on business needs, with opportunities to pick up additional hours during busy periods.
Key Responsibilities
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Welcome guests warmly and professionally upon arrival.
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Handle check-in and check-out procedures efficiently.
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Answer phone calls, emails, and guest inquiries promptly and courteously.
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Process payments, issue room keys, and manage guest accounts.
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Provide information about hotel amenities, services, and local attractions.
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Resolve guest issues with professionalism and care, escalating as needed.
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Maintain accurate records and ensure compliance with hotel policies and procedures.
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Collaborate with Housekeeping, Engineering, and other departments to meet guest needs.
Qualifications
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Previous front desk, reception, or customer service experience preferred.
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Strong communication and interpersonal skills.
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Confident using computer systems and hotel booking software (training provided).
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Excellent attention to detail and problem-solving abilities.
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Reliable, punctual, and comfortable working a flexible schedule (including evenings, weekends, and holidays).
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Professional appearance and positive attitude.
What We Offer
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A respectful, inclusive team culture
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Flexible part-time hours tailored to your schedule
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Full training and mentoring in luxury hospitality standards
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Complimentary wardrobe and exclusive benefits, tailored to suit your lifestyle.
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A chance to grow within a globally recognized hotel group
If you’re looking for a flexible role where every shift brings something new, this is the perfect opportunity to shine in hospitality.
Together, We Make The Place.
