ICT Support Officer - User Support & Service Desk- 37 hours per week, 1-year contract

Vacaturegegevens

We are looking for an ICT Support Officer - User Support & Service Desk - approx. 37 hours per week, Employee only - 1-year replacement contract

Job description

The ICT Support Officer ensures the reliable day-to-day operation of ICT services and user support.

1. User Support & Service Desk (1st and 2nd Line)

Provide 1st and 2nd-line ICT support to pedagogical and administrative users
Support and troubleshoot issues related to Microsoft 365 applications
Manage the ICT helpdesk, log and resolve tickets, and ensure timely follow-up
Escalate complex issues to the Head of ICT or central ICT unit (Brussels) and monitor resolution
Assist users with online meetings and remote/hybrid teaching or meetings via Microsoft Teams
Provide on-site support where required
Contribute to ICT projects as requested by the Head of ICT

2. ICT Systems & Infrastructure Support

Install, configure, and maintain hardware and software
Support school ICT systems, including: Printers and multifunction devices and Multimedia systems (presentation, projection, audio/video, communication tools)

3. Webmaster

4. New Software Implementation

Act as functional owner for new software solutions from a user and business perspective
Support testing, acceptance, and go-live phases
Prepare and deliver user instructions, manuals, and guidelines
Organise training sessions

Examples: Odoo, Tableau, MS Office applications, etc.

Profile

Technical Skills

Strong working knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
User account support in Microsoft Active Directory (password resets, group membership)
Basic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi fundamentals) with practical troubleshooting capability
Windows 10/11 user support and troubleshooting
Hardware support for laptops, desktops, printers, and peripherals
Classroom technology support (docking stations, interactive displays, presentation equipment)
Experience with ticketing systems and service desk workflows
Hardware lifecycle management (setup, imaging, maintenance)

Support & Soft Skills

We expect you to be:

Requirements

MBO4 in ICT
Proven experience in user support (ITIL)
Proven experience in coordinating the roll-out of new software
Good organisational and coordination skills.
Strong communication and reporting skills, including the ability to prepare clear documentation.
Language skills (C1 Dutch and C1 English are a must, French and German a plus)

Conditions of employment or assignment

The starting date for the job is as soon as possible;
The position is for an average of up to 37 hours per week (full time);
Working days are to be agreed upon;
Your presence on site is required, you report to the Deputy-Director for Finance and Administration, and the Head of ICT;
Gross monthly salary is between 3.900 and 6.780 euro depending on knowledge and experience;
The salary includes any travel expenses; 50% travel allowance only for public transport;
A one-year replacement contract is offered;
Up to 100% reduction on your child(ren)’s school fees at the European School Bergen;
Pension scheme;
Applicants must own a work permit for the Netherlands;
An offer of employment is subject to the production of a recent Certificate of Good Conduct/disclosure certificate. More information about this will be given if you are selected for interview.

Details concerning the processing of your personal data are available in the privacy statement for recruitment on the school's website, www.eursc.eu.

Application procedure:

Apply via the following platform: https://hr.eursc.eu/jobs/ict-support-officer-158

Applications for this vacancy close at 09:00 on Thursday, 3 September, 2026.

Soort dienstverband: Fulltime

Salaris: €3.900,00 - €6.760,00 per maand

Werklocatie: Fysiek