Lead a global team. Drive service excellence. Shape the future of customer success.
At Mpac Langen, we design and deliver world-class automation and packaging solutions for customers across the globe. Based in Wijchen, our service organisation plays a critical role in ensuring customers achieve maximum performance from their equipment.
We are looking for a Team Lead Field Service Engineers to lead, coach and develop our team of Field Service Engineers while ensuring the safe, efficient and high-quality delivery of installation, maintenance and service activities worldwide.
This is an exciting opportunity for an experienced Field Service Engineer or Service Team Leader who combines strong technical expertise with a passion for leadership, people development and customer satisfaction.
As Team Lead Field Service Engineers, you will be responsible for the day-to-day operational leadership of our field service team and will act as the key link between engineers, customers and internal stakeholders.
Your responsibilities will include:
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Leading, coaching and supporting a team of Field Service Engineers and the Field Service Trainer.
- Driving performance in the areas of safety, quality, productivity, customer satisfaction and efficiency.
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Providing guidance on complex technical issues, machine installations and customer escalations.
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Working closely with Planning, Project Management, Engineering, Customer Support and Sales to optimise service delivery.
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Managing resource allocation and ensuring the right people are assigned to the right projects.
- Fostering a culture of continuous improvement, knowledge sharing and professional development.
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Monitoring operational KPIs and identifying opportunities to improve service performance and customer experience.
Acting as an escalation point for customers and supporting the team in delivering exceptional service worldwide.
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We're interested in speaking with candidates who can bring both technical credibility and strong leadership skills.
You will ideally have:
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Bachelor's level education or equivalent experience in Mechatronics, Electrical Engineering, Mechanical Engineering or Industrial Automation.
- At least 5 years' experience in a Field Service Engineering or similar technical service environment.
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Previous experience leading, mentoring or coaching engineers.
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Strong knowledge of machine building, industrial automation and service operations.
- Experience working within an international customer-focused environment.
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Excellent planning, organisation and problem-solving skills.
- Strong communication skills in both Dutch and English.
- A passion for developing people and creating high-performing teams.
At Mpac Langen, you'll be joining a business that combines innovation, engineering excellence and a collaborative culture. As part of the wider Mpac Group, you'll have the opportunity to work with international customers, cutting-edge technology and highly talented colleagues.
In this role, you will:
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Make a direct impact on customer success across global projects.
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Lead and develop a team of skilled technical professionals.
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Drive operational improvements and service excellence.
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Work within an international and growing organisation.
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Play a key role in supporting the continued success of the Mpac Langen brand in Wijchen.
If you're an experienced technical service professional looking to take the next step in your leadership career, or an established service leader seeking a new challenge within a global engineering business, we'd love to hear from you.
Join Mpac Langen in Wijchen and help us deliver exceptional service experiences for customers around the world.
