At Mitsubishi Turbocharger & Engine Europe, we are a leading player in turbochargers and engines, continuously striving for technological advancement across various industries.
You dive into malfunctions of diesel and gas engines, analyze mechanical failures, and advise dealers on repairs. You are the technical go-to person for everything that rotates, smokes, and delivers power.
Where will you be working as a Junior Customer Support Engineer?
Mitsubishi Turbocharger and Engine Europe B.V. (MTEE) is part of Mitsubishi Heavy Industries (MHI) in Japan. Our Almere location serves as the EMEA headquarters and consists of two divisions: Engine & Energy and Turbocharger. The first division engineers and sells gas and diesel engines as well as generator sets. MTEE is also a global player in turbochargers for the automotive industry.
The Service Department within the Engine Division is the aftersales department for distributors, dealers, and OEM customers. This department is the first point of contact for customers facing technical issues with Mitsubishi engines and generator sets. The service department consists of eight colleagues, five of whom make up the Customer Support team, including a team lead and a manager. In addition to the Customer Support Engineering team, you will work closely with departments such as Sales, Spare Parts, and Engineering.
What does your day look like as a Junior Customer Support Engineer?
As a Junior Customer Support Engineer, you support our Customer Support Engineers in investigating the root causes of malfunctions and defects in engines, generator sets, and (control) systems. You act as a key link between customers and the factory and contribute to product improvements by feeding your findings back to the factory.
Your responsibilities also include:
- Performing root cause analyses, investigating malfunctions and defects in customer engines and generator sets;
- Collaborating with dealers and service partners who carry out repairs, while you focus on advice and quality control of the performed work;
- Supporting the technical assessment of warranty claims, reviewing them against warranty conditions, and assisting with report preparation;
- Handling complaints accurately and clearly;
- Last but not least: gaining extensive knowledge and experience from your experienced colleagues.
We always aim for the best solution, what do you bring to the table?
As a Junior Customer Support Engineer, you not only have a solid technical foundation but also excellent communication skills. You are resourceful and persistent, and you don’t stop until you’ve found the best possible solution.
In addition, you:
- Preferably have completed a technical education;
- Have relevant hands-on experience working on engine components — the industry does not matter;
- Have strong communication skills in both Dutch and English, as you will communicate with customers worldwide;
- Are willing to travel periodically;
- Have a curious, eager-to-learn mindset. We are happy to support your development.
What do we offer you as a Junior Customer Support Engineer?
First and foremost, a highly collegial and driven international working environment, with plenty of development and growth opportunities within the department, ensuring you never stand still.
In addition, we offer:
- An excellent salary, tailored to your knowledge and experience;
- 27 vacation days and 5 collective leave days;
- A pension scheme, holiday allowance, and travel expense reimbursement;
- Flexible start and end times, plenty of room for sports or bringing the kids to school;
- A comfortable hybrid working arrangement;
- Strong focus on employee mental well-being: through our partnership with OpenUp, all employees have access to professional and confidential support.
