We are looking for an IT Service Delivery Manager who will take ownership of IT and OT service delivery within complex warehouse automation environments. You will act as the main point of contact for strategic customers, ensuring SLA performance, operational continuity and long-term customer satisfaction across mission-critical system.
This is a customer-facing role where you will work closely with Service Contract Managers, support teams and operational stakeholders to manage incidents, changes, escalations and continuous service improvements.
