As a Technical Support Engineer in our Prodrive Machine Services (PMS) team, you ensure the availability, reliability, and performance of our internal production equipment. This includes complex automated systems such as robot cells for dispensing, pick-and-place, laser marking, and automated test solutions.
You are responsible for maintaining these systems, troubleshooting when failures occur, and performing root cause analysis to drive lasting improvements. You work hands-on with mechanical, electrical, and occasionally software-related issues, directly contributing to the continuity and efficiency of our production.
Explore some of the systems you'll be working with:
Key responsibilities:
Perform preventive maintenance based on internal planning and instructions
Diagnose and resolve technical issues at both component and system level
Carry out corrective repairs and verify operational readiness afterward
Conduct root cause analyses using structured methods like 5 Whys and Fishbone diagrams
Communicate effectively during breakdowns, keeping stakeholders updated on progress
Document findings in maintenance logs, RCA reports, and shift handovers
Support service and rework activities based on technical documentation and drawings
Suggest and help implement improvements to increase uptime and machine performance
Collaborate with engineering and manufacturing teams on reliability improvements
