Eindhoven HQ (3 days in office) | ️ 40hrs per week
We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfilment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!
Customer success at Sendcloud isn't only about managing accounts; it's about growing them. As a Growth CSM, you'll own a portfolio of Belgian merchants and be accountable for both their retention and their commercial expansion. This is a role where strong relationships and sharp commercial instincts go hand in hand, and where your results directly shape Sendcloud's revenue trajectory.
As the Growth CSM for Belgium, you own the full customer lifecycle for your portfolio, from adoption and onboarding through to renewal and expansion.
Your commercial instincts drive revenue growth within the existing customer base, identifying upsell and cross-sell opportunities before customers have articulated them.
You serve as the bridge between Customer Success and Commercial teams, ensuring account intelligence flows in both directions and no opportunity falls through the cracks.
Working with data and customer insights, you design engagement strategies that keep retention high and set every account on a trajectory for growth.
Own a portfolio of Belgian customers, acting as their primary point of contact, trusted advisor, and commercial growth partner.
Drive upsell and cross-sell conversations by identifying expansion signals in your accounts and translating customer data into actionable revenue opportunities.
Lead renewal processes with confidence: Use relationship depth and platform data to hit retention targets and reduce churn.
Build personalised engagement strategies for each customer segment, ensuring the right outreach reaches the right customer at the right moment.
Collaborate with Sales, Product, and Operations to resolve blockers, escalate risk, and improve the end-to-end customer experience.
Use health scores and platform data to proactively identify at-risk accounts and intervene before issues escalate.
Contribute to the playbooks, processes, and tooling that scale customer success across the team, not just your own book of business.
Personally
You're commercially curious: You don't just want customers to stay, you want them to grow, and you take ownership of making that happen.
You balance warmth with directness: You build trust quickly and use that trust to have honest, value-driven conversations.
You thrive managing your own book of business: Setting your own priorities, tracking your own metrics, and holding yourself accountable to results.
Professionally
1–2 years of experience in Customer Success, account management, or a commercial role, ideally in SaaS, logistics, or e-commerce.
A demonstrated track record of managing renewals and hitting expansion or upsell targets.
Fluent in Dutch and English, both written and spoken.
Bachelor's degree or equivalent, preferably in a commercial or business-related field.
Comfortable working with CRM and CS platforms (Salesforce, Gainsight, or similar) to manage pipeline and monitor account health.
No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.
Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.
Salary - An annual gross salary starting at €42000, which includes a 8% annual holiday allowance & OTE
Brain Benefits - €2,000 learning budget · Courses, certifications & conferences ·
Growth in an international team
Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday ·
Swap public holidays for meaningful ones
️ Sabbatical Benefits - 4 weeks fully paid every 3 years
Home Benefits - Flexible hybrid model (3 days/week in office) · €500 home office
budget
Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee
Travel Benefits - Monthly commuting allowance
Future Benefits - Pension scheme · Employee discount programs
Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar
Optional: Add any role-specific perks here (e.g. travel budget, uncapped commission, on-call allowance).
