We’re looking for a friendly, organized Reservation Agent who enjoys helping people and keeping things running smoothly. You’ll handle bookings, answer guest questions, and support the front office team when needed.
What you’ll do:
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Manage reservations via phone, email, and online channels
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Update bookings, handle changes, and process cancellations
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Provide clear info about rooms, rates, and hotel services
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Keep an eye on availability and help optimize bookings
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Work closely with the front office and housekeeping team
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Step in to support Reception when it gets busy
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Assist with check-ins, check-outs, guest request and anything else that comes up!
What we’re looking for:
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Friendly, professional communication skills
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Good organization and attention to detail
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Able to multitask in a fast-paced environment
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Previous hospitality or customer service experience is a plus
Flexible availability is appreciated, including weekends and holidays.
