IT USER SUPPORT SPECIALIST
Keep our teams working, supported and moving without friction.
At Just Brands, we build menswear brands with character.
PME Legend, Cast Iron and Vanguard each have their own voice, their own audience and their own place in the market. Behind every collection, campaign, store, office day and customer moment is an IT setup that needs to work: laptops, accounts, applications, meeting-room tools, support tickets, onboarding, access rights and everyday questions from colleagues who need clear answers fast.
In IT User Support, that is where the real impact sits. You help people get unstuck, keep systems usable and make sure our teams can do their work without unnecessary digital roadblocks.
But what really sets us apart is how we work together.
We’re team first. No ego, no unnecessary layers, no endless talking, no corporate theatre. We back each other, speak up, take ownership and keep pushing for better. We work hard, stay sharp and make sure there’s room to enjoy the ride too.
That’s where you come in.
Why this role matters
This is where
IT support,
service desk and user experience come together. As our
IT User Support Specialist, you are the first point of contact for colleagues who need help with hardware, software, applications, accounts, devices and basic system issues. You listen, troubleshoot, explain clearly and make sure every support request is handled professionally.
You solve what you can yourself. And when something is more complex, you know how to document it properly, ask the right questions and escalate it to the right person or team. You are not here to just close tickets.
You are here to make IT feel clear, helpful and reliable for everyone who works at Just Brands.
What you’ll do
-
Provide first-line IT support to users via phone, email, chat and ticketing system;
-
Diagnose and resolve technical issues related to hardware, software, applications and user accounts;
-
Support colleagues with Windows, Microsoft 365, basic account management and workplace IT questions;
-
Explain technical issues in a clear, calm and practical way to non-technical users;
-
Document tickets, actions and solutions accurately in the support ticketing system;
-
Escalate more complex issues to the right internal team or specialist with clear context;
-
Help identify recurring issues and share feedback with application managers and IT colleagues;
-
Support onboarding of new users, including account setup, desk setup, monitors, cabling and initial IT instructions;
-
Add, update and remove users in systems and applications when needed;
-
Perform basic system configurations and maintenance tasks, such as adding users to tools like Xelion or Awaretrain;
-
Support meeting-room and workplace tools, including basic troubleshooting for devices such as Joan or Humly;
-
Help create and update user guides, FAQs and support materials;
-
Stay up to date with IT tools, product knowledge and relevant developments to support users better.
What success looks like in your first year
-
Colleagues know they can count on you for clear, friendly and practical IT support;
-
Support tickets are handled accurately, professionally and with good follow-up;
-
User onboarding becomes smoother and better documented;
-
Recurring questions and issues are turned into useful FAQs, guides or process improvements;
-
More basic IT issues are solved quickly at first-line level, reducing unnecessary escalations;
-
Application managers and IT colleagues receive better issue summaries, helping them improve systems and processes.
What makes this role exciting
-
You are close to the whole business: HQ, retail, operations, product, marketing and sales;
-
You get a broad view of IT in a fashion and retail environment;
-
You work with a mix of hardware, applications, accounts, workplace tools and user support;
-
You learn fast because every day brings different questions and issues;
-
You join a role where patience, communication and practical problem-solving really matter;
-
You can grow further in IT by building strong technical and service skills from the ground up.
You’ll probably love this role if you…
-
enjoy helping people and making technology easier to use;
-
stay calm when someone is stuck, stressed or unsure what went wrong;
-
like solving practical IT problems and learning from every ticket;
-
can explain technical things without making people feel lost;
-
enjoy structure, documentation and doing things properly;
-
are eager to grow in IT support, service desk or application support.
What you bring
-
A customer-focused mindset and a real drive to help users;
-
Strong communication skills in Dutch and English, both written and verbal;
-
Dutch language skills at minimum C1 level;
-
English at B1 level or higher; German is a plus;
-
Patience, empathy and professionalism when supporting users;
-
Strong problem-solving skills and the ability to think analytically;
-
Ability to work independently and as part of a team;
-
Basic understanding of IT systems, Windows, Microsoft 365 and user account management;
-
Familiarity with Windows and MacOS is a plus;
-
Experience with support ticketing systems is a plus;
-
Basic understanding of retail, fashion or office/warehouse environments is helpful;
-
Eagerness to learn, ask questions and grow further in the IT field.
What Just Brands is really like
We’re team first. In IT, that means we help people properly, explain things clearly and take ownership until the issue is understood. No ego. Just practical support, honest communication and a team that enjoys making work easier for others.
You’ll join a company where:
-
People help each other out;
-
Ideas and people matter more than job titles;
-
Hard work matters, and so does enjoying the ride;
-
If something can be better, we improve it.
What you get
Salary and Level Placement
-
Salary range of € 2.889,39 - € 4.334,09 gross per month, based on full-time employment;
-
The role is placed at our starting level P1, within the Just Brands job framework;
-
Final salary placement is based on objective criteria such as experience, role level and responsibilities;
-
End-of-year bonus equal to one gross monthly salary, subject to the applicable bonus policy and eligibility conditions;
-
We are committed to fair and transparent pay. That means we do not ask candidates about their current or previous salary.
What we offer
-
Healthy and varied lunch every day;
-
Exclusive access to our own gym, personal training, including boxing, yoga and padel classes;
-
Staff discount on our clothing;
-
Team events, drinks and moments worth remembering.
Ready to make IT support feel clear, helpful and human?
Still reading? Good sign.
If you want to grow in IT, help colleagues every day and become the person people trust when technology gets in the way, this could be your next step.
Ready to apply?
JUST ONE BUTTON TO GO
Heb je tot deze laatste alinea doorgelezen?
Vertel ons dan waarom jij onze enthousiaste, leuke nieuwe collega bent!
