ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
- Be part of a team of product specialists managing critical services from the SWIFT Central Control Centre, operating in a global follow-the-sun model
- Work in a structured shift-based rota, including regular weekend coverage (approximately 30% of shifts, including Saturdays and Sundays)
- Standard working hours are 08:45–17:15 , which shift to 07:45–16:15 during daylight savings periods
- Be flexible to extend shifts by up to 4 additional hours on occasion , depending on operational needs, particularly during handovers between regions or when supporting incidents in other time zones
- Participate in day-to-day monitoring and control activities, problem management and change implementation
- Identify issues and apply procedures and documentation to determine the best course of action, contributing to mitigation and resolution
- Implement changes to enhance products or mitigate issues affecting services or underlying infrastructure
- Collaborate with other departments (e.g. network services, software engineering, development teams) to restore service availability and resolve underlying problems
- Maintain and continuously improve procedures, processes and documentation relevant to supported products
- Stay up to date with technical and product developments, as well as new monitoring and support requirements
Bachelor Degree in IT / Engineering or equivalent
Basic HP-UNIX / Linux experience and experience with Korn shell script is a plus
Good communication skills in verbal and written English
Disciplined and process oriented attitude
Analytical and methodical in problem investigations and approach
Ability to work under pressure and part of a multicultural team
This role is particularly well suited to early-career professionals, and we will prioritise candidates with approximately 2 years of experience or less
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
