JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role SummaryThe Events & Facilities MAC (Moves, Adds & Changes) Technician plays a key operational role within the Workplace Services team. Reporting directly to the Senior Facilities Manager, this person ensures the seamless day-to-day running of meeting rooms, event spaces, and operational tasks across the site. The role requires a proactive, hands-on attitude combined with a strong service mindset and the ability to work efficiently in a fast-paced environment.
Key ResponsibilitiesEvents & Meeting Room Support
Set up and break down meeting rooms and event spaces in line with booking requirements and client standards.
Arrange furniture, AV equipment, and room configurations according to event briefs.
Conduct pre- and post-event room inspections to ensure spaces are clean, presentable, and fully operational.
Act as the on-site point of contact for the Events and Operations team during event setups.
Liaise with catering, AV, and cleaning teams to coordinate smooth event delivery.
Moves, Adds & Changes (MAC)
Execute planned and ad-hoc desk moves, office relocations, and workplace reconfigurations.
Transport and position small furniture items (chairs, tables, monitor stands) safely and efficiently.
Support staff moves and onboarding by preparing workstations and ensuring equipment is in place.
Maintain an accurate log of MAC activities and report completed tasks to the Senior Facilities Manager.
Mail Handling & Logistics
Manage inbound and outbound mail, parcels, and deliveries in line with site procedures.
Distribute incoming post and packages to the correct recipients or departments in a timely manner.
Coordinate courier collections and maintain delivery records.
Ensure the mailroom area is kept tidy and compliant with security requirements.
General Operational Support
Support the wider facilities team with ad-hoc operational requests and day-to-day workplace tasks.
Carry out regular walkthroughs to identify maintenance or housekeeping issues and escalate as appropriate.
Assist with contractor access, deliveries, and site compliance activities.
Maintain a professional and helpful demeanour at all times when interacting with building occupants and clients.
Skills & ExperiencePrevious experience in a facilities, events operations, or workplace services environment preferred.
Physically capable of moving and handling light furniture and equipment (with appropriate training).
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Customer-focused with excellent interpersonal and communication skills.
Reliable, punctual, and able to work both independently and as part of a team.
Familiarity with CAFM or facilities helpdesk systems is an advantage.
Basic IT literacy; comfortable using email, scheduling tools, and task management systems.
What We OfferA collaborative and supportive team environment within a globally recognised real estate services firm.
Opportunities for personal development and career progression within JLL's Facilities Management structure.
Competitive compensation package in line with industry standards.
Exposure to high-profile client sites and large-scale corporate events.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
