Centurion Lounge Ambassador – Amsterdam Schiphol
American Express’s Centurion Lounges represent a key element of our premium value proposition, delivering best-in-class experiences to our most valued Card Members across the globe.
The Centurion Lounge at Amsterdam Airport Schiphol is designed to provide a seamless, elevated, and personalized experience, bringing the American Express brand to life through exceptional service, curated offerings, and attention to detail.
Minimum Qualifications
- Minimum 1 year of experience in a customer-facing role, ideally within a premium service environment
- Strong customer-centric mindset with a proactive and solution-oriented approach
- Excellent communication and interpersonal skills, with the ability to build rapport quickly
- Ability to manage multiple priorities effectively in a fast-paced environment
- Sound judgment and ability to make decisions in real time, with a focus on customer experience
- High level of professionalism and a positive, resilient attitude
- Strong team player with the ability to collaborate effectively across functions
Comfort using multiple digital tools and platforms simultaneously
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Preferred Qualifications
- Experience in airline, hospitality, luxury retail, or travel industry
- Exposure to lifestyle, travel services, or premium customer segments
- Multilingual skills are a plus. Fluency in English is required
Experience working in dynamic, international environments
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Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
