Our PCBA department builds printed circuit boards for semiconductor equipment, medical systems, electric vehicles and industrial automation worldwide. This means working with high-speed pick-and-place machines, solder wave systems, optical inspection equipment, test setups and everything around them: mechanics, electronics and software running together, all day, at high quality.
When one of those machines stops, production stops. That is the moment you walk in.
As a Technical Support Engineer you keep the equipment running, you are the first person the technicians call when something goes wrong, and you are the one who makes sure the same failure does not come back next week. This is not a support desk job. This is hands-on, on the floor, screwdriver and laptop in the same bag.
We are not asking for years of experience. We are asking for someone who refuses to give up on a problem.
The technical part we can teach you. The rest we cannot. So this is what matters most:
You are obsessed with how things work. You took things apart as a kid and you still do. Technology is not just your job, it is genuinely your thing.
You do not let go. A problem that nobody has solved yet is exactly the problem you want. You keep digging until you have the real cause, not the first plausible one.
You want to win – with the team. You share what you learn, you jump in when a colleague is stuck, and you take pride in the numbers of the whole department, not just your own.
You go the extra mile when it counts. When a line is down at the end of your shift, you do not look at the clock first. You look at the machine. (mentality).
You are easy to talk to. You walk up to people, you ask questions without hesitation, and you enjoy helping others get moving again.
Key responsibilities:
Get the machines back up. Diagnose failures on mechanical, electrical and software level, repair them, verify the machine is fully operational, and hand it back to production
Keep it from happening again. Support Process Engineers in structured root cause analyses (5 Whys, Fishbone) and turn your findings into permanent fixes instead of quick patches
Prevent instead of repair. Carry out preventive maintenance according to planning and work instructions
Talk to everyone. You work in a multidisciplinary team, communicate clearly, and stay calm when the pressure is on
Make it better. Spot the weak points in our equipment and processes, propose improvements, and help implement them. Uptime is the score, and you play to win
Write it down. Maintenance logs and RCA reports help us improve the next production run. You are hands-on, but you also understand the value of clear, reliable documentation.
