Field Service Update Manager
In this role, you have the opportunity to: As a Field Service Update Manager, you will be responsible for ensuring that all field service updates (Field Change Orders or FCOs) are properly and timely implemented by Philips indirect channel partners. This includes ensuring compliance with quality and regulatory requirements and providing effective support to partner channels.
You are responsible for:
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Ensuring that our partners comply with regulatory requirements related to field service updates.
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Addressing and preventing overdue field service updates.
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Managing and tracking the status of field service updates, ensuring they are completed on time, and providing necessary follow-up documentation.
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Driving operational performance related to field service updates with our partners.
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Leading weekly reviews with different regions to assess progress, identify risks, and define mitigation strategies.
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Handling escalations regarding non-performance and collaborating with relevant teams to resolve issues.
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Ensuring cost recovery for the parts related to field service updates.
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Informing partners about new updates and collecting evidence of their implementation.
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Translating regulatory and process requirements into terms and conditions for partner contracts.
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Supporting the improvement of the field service update process through IT tools and continuous quality and efficiency initiatives.
You are a part of: The Direct Export Service Operations team, which supports the operational needs of different go-to-market business models, including indirect channels across regions such as META, CEE, IIG ISC, RCA, Nordics, and Latam.
To succeed in this role, you should have the following skills and experience
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Thorough understanding of regulatory requirements
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Vocational level education or equivalent
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Experience in Customer Services or Customer relations
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Experience in Install base mgt and or FCO mgt
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Experience with Partner channels
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Ability to maintain a helicopter view and prioritize
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The ability to build fast Relationships
- Proactively & independed decision making
- Communication- and Negotiation skills.
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Stress resistant.
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Customer oriented
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Ability to manage stakeholders and bring them together for quick resolution
- Understanding of the different go to market business models in the Market environment
In return, we offer you
You’ll be part of a team that is committed to source the best for the various business lines of the company. You will become part of Philips that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in the HealthTech space.
Philips strives to deliver meaningful innovations that actually help our customers deal with their health in a meaningful way and are passionate in helping them improve their lives. We passionately collaborate across the company and offer our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working.
At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.
Recruitment Process
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. #LI-EU
