What to Expect
The Finance Operations team is part of the wider Finance organization within Tesla EMEA and works closely with teams such as Accounting, Funding, Collections, Tax, Order Operations, Escalations, Sales, and Delivery. The team supports the business by making sure that customer payments and refunds are processed accurately and on time, while following internal controls and compliance requirements.
The Refunds EMEA team is a specialized team within Finance Operations and is a great opportunity for someone who wants to start or further develop a career in finance in a global and fast‑moving environment. The team plays an important role in supporting daily financial operations, and there is strong focus on learning, collaboration, and continuous improvement. Team members are encouraged to build their analytical skills, learn how to work with financial data, contribute to process improvements, support documentation and reporting, and follow established controls and procedures. You will also work closely with other teams and gain exposure to cross‑functional decision‑making.
As a Refunds Team Specialist, you will support refund related activities such as reviewing customer and partner outstanding balances, helping with settlements of overpayments, incentives, and trade-in equity values, initiating refunds, and supporting reconciliations between internal systems. You will help ensure that outstanding balances related to vehicle sales are handled correctly and that refunds are processed accurately for both B2B and B2C customers across the EMEA region.
In this role, you will work closely with Finance team as well as Sales and Delivery stakeholders, helping the Refunds team provide reliable and responsive support to internal partners. Your work will directly contribute to smooth financial operations and a positive customer experience, while allowing you to grow your skills within Tesla’s Finance organization.
What You'll Do-
Perform daily operational activities, including reviewing customer account balances and reconciling customer records across internal systems and reports
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Initiate and process B2C and B2B refunds using various tools and payment processors, while tracking workload and providing updates to the manager
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Coordinate refund-related requests with internal teams, support stakeholders, and escalate issues requiring further review in a timely and structured manner
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Identify and analyse root causes of aged or outstanding items, investigate system discrepancies, and support corrective actions and data quality fixes
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Follow SOX controls, Finance policies, and documented procedures, and assist with internal and external audits as required
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Contribute to process improvements by supporting automation, simplification, documentation, reporting, and knowledge sharing across the team
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Perform daily operational activities, including reviewing customer account balances and reconciling customer records across internal systems and reports
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Initiate and process B2C and B2B refunds using various tools and payment processors, while tracking workload and providing updates to the manager
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Coordinate refund-related requests with internal teams, support stakeholders, and escalate issues requiring further review in a timely and structured manner
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Identify and analyse root causes of aged or outstanding items, investigate system discrepancies, and support corrective actions and data quality fixes
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Support the Finance Operations team with ad-hoc tasks and projects as needed
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Contribute to process improvements by supporting automation, simplification, documentation, reporting, and knowledge sharing across the team
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Build working knowledge of tools and systems such as Microsoft applications, Dynamics 365, Warp, Adyen, DLocal, Stripe, and Tesla internal systems
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
