Supervisor Streaming Media Operations

Disney Entertainment and ESPN Product & Technology
Amsterdam

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Vacaturegegevens

Kwalificaties

Wiki systemen
Elasticsearch
Incidentmanagement
XML
Leidinggevende ervaring
Splunk
Begeleiding
JSON
Managementervaring

Volledige vacaturetekst

Disney Entertainment & ESPN Technology is responsible for developing and operating The Walt Disney Company’s premium sports and entertainment direct-to-consumer video businesses, including ESPN DTC, Disney+, and Hulu. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services.

The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration, metadata/guide accuracy, and rights application using proprietary software.

About the Role & Team

Possessing sophisticated in-depth workflow knowledge, operational experience, and sound judgment, the Supervisor, Streaming Media Operations will:

Guide and manage team of Leads and Operators in the orchestration of live and on-demand content for playback on streaming platforms including Disney+, ESPN, and Hulu + Live TV, ensuring the availability and quality of media, schedule, and rights data.

Execute routine workflows and support actions as part of shift responsibilities, assisting the team with covering all required duties.

Demonstrate a mastery of troubleshooting techniques and an ability to think creatively about solutions to complex data problems, especially in the service of real-time remediation of service outages in high pressure, time-sensitive situations.

Coach the shift to ensure smooth, continued operations across time zones and regions, and mentor reports to meet goals and deadlines.

Serve as an expert in the planning, implementation, and operationalization of processes for new technology, as well as providing support to Engineering, Product, Business, and other teams as needed.

During high-priority incidents, serve as a Subject Matter Expert (SME), driving quick resolution, providing feedback, and implementing changes to SOPs as necessary.

Work with US-based managerial team to plan shift schedules for individual contributors and ensure staffing needs are met.

This role is a remote role, supporting a shift covering overnight US hours, and most hours will have minimal overlap with US-based engineering teams.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Focus on major areas of work, typically 20% or more of role

Coach, manage, and develop staff for linear streaming operations across multiple Disney streaming products, including Disney+, ESPN, and Hulu + Live TV, ensuring staff is operating at a high level to maintain content availability and quality.

25% of time

Use proprietary software to execute operational actions in both standard and emergency scenarios, impacting media availability, schedule data, and distribution rights enforcement.

20% of time

Partner with Operations, Engineering, Product, Business, and other teams to define and intake support requirements for linear streaming operations, including new feature launches and custom workflows.

20% of time

Use best practices and knowledge of internal or external business issues to improve products or services.

20% of time

Maintain and update team wiki/knowledge base with new information and SOPs, as well as ensure that team shift reports are clear and useful to the team and leaders.

15% of time

Required Qualifications & Skills

Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)

Typically has 5 or more years of experience in a technical field with 1 or more years of lead / supervisory experience. High school diploma or equivalent.

Basic Qualifications:

8+ years of experience in a relevant technical, operational or digital media environment with proven leadership skills, including training/mentoring junior employees.

Knowledge of video streaming fundamentals including but not limited to video codecs, bitrates, resolution, SDR/HDR, HLS vs DASH, CDNs, etc.

Ability to collaborate effectively with globally distributed teams across multiple regions and time zones, including taking ownership of issues and making sound judgments about urgency and severity of tasks and issues.

Adept at adopting new technology terms, tools, and capabilities, incorporating that knowledge into everyday workflows.

Clear communication and documentation skills, both for verbal/written feedback and for knowledge sharing within the team and beyond.

Must have flexibility with work schedule; nights, weekends, holidays when needed to cover major live events and provide support for incidents.

Preferred Qualifications:

Knowledge of Elasticsearch, Splunk, or Datadog, and experience with real-time analytic/visualization tools.

Familiarity with Conviva or similar streaming PQoE platform.

Comfort with accessing and interacting with APIs (via Postman, swagger docs, etc.), as well as reading and editing JSON and XML objects.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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