Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
Keep over 90-day debt at a low and manageable level by applying the escalation process
Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
Highlight any contractual terms which are unable to be supported automatically by the billing system
Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
Suggest areas for alignment and process improvement
Support and participate in Collections initiatives as required
Assist with various Finance projects and
Carry out ad hoc tasks as required by the Collections Supervisor
