As a French-speaking Customer Service Representative, you will be in direct contact with consumers who have submitted a request through one of our platforms.
You mainly contact customers by phone. By asking open and relevant questions and listening carefully, you find out exactly what the customer is looking for.
You compare their request with the services offered by our partners and determine which category the request belongs to. You then make sure all relevant information is correctly recorded in our CRM system.
Your responsibilities include:
Contacting French-speaking customers by phone
Asking the right questions to understand their situation and needs
Helping customers with questions about their request or our platform
Assessing and categorizing customer requests
Handling customer service and return requests
Recording relevant information accurately in our CRM system
Using your communication skills to create the best possible match between consumers and our partners
Supporting customers via email when needed
You don't need previous customer service experience. We will teach you everything you need to know. What matters most is that you enjoy talking to people and feel comfortable picking up the phone.
Dutch is not required for this role. Our working language is English, and you'll mainly speak French with our customers.
This is a part-time, on-call position (oproepbasis) of 12 to 20 hours per week — you decide how many hours you're available. Right now, this role is weekdays only: no evening shifts and no weekend work. You'll be trained on-site at our office in Breda for the first 2 to 4 weeks, on weekdays during daytime hours. Every month, you'll agree on your schedule together with your manager.
