Merlin - It's where we playMerlin Entertainments
Merlin Entertainments2.17K subscribers
The Studio Artist is responsible for maintaining, restoring, and enhancing wax figures, costumes, wigs, props, and themed environments to Madame Tussauds' world-class standards. The role combines artistic skill, technical expertise, and attention to detail to ensure every figure and attraction area remains guest-ready and reflects the premium quality associated with the Madame Tussauds brand.
Figure Maintenance & Restoration
-
Conduct regular inspections of wax figures to identify wear, damage, or deterioration.
-
Repair, restore, and maintain wax figures using approved artistic and technical techniques.
-
Retouch facial features, skin tones, makeup, hairlines, and other fine details.
-
Repair cracks, dents, scratches, discoloration, and other cosmetic imperfections.
-
Maintain realistic appearance and likeness standards for all figures.Hair, Costume & Prop Maintenance
-
Style, clean, repair, and replace wigs, hairpieces, eyelashes, and facial hair as required.
-
Coordinate costume care, including repairs, steaming, fitting, and replacement recommendations.
-
Maintain and repair accessories, props, furniture, and scenic elements.
-
Ensure all wardrobe and prop elements remain consistent with brand and character specifications.
Artistic Production
-
Assist in creating scenic elements, displays, set dressing, and themed environments.
-
Support installation and de-installation of new figures, exhibitions, and seasonal experiences.
-
Participate in artistic projects requiring painting, sculpting, mould-making, finishing, and fabrication techniques.
-
Contribute creative solutions to enhance attraction presentation and guest experience.
Quality Standards
-
Ensure all figures meet Madame Tussauds global quality standards.
-
Complete scheduled maintenance programs and quality audits.
-
Identify opportunities for proactive maintenance to prevent deterioration.
-
Maintain detailed records of treatments, repairs, and restoration activities.
Health & Safety
-
Operate tools, equipment, and materials safely and responsibly.
-
Comply with Merlin Entertainments health, safety, environmental, and risk management procedures.
-
Maintain clean, organised, and safe workshop and storage areas.
-
Handle chemicals, paints, solvents, and specialist materials in accordance with safety guidelines.
Competences
Collaboration & Communication
-
Work closely with Operations, Attractions, Marketing, and Events teams.
-
Support attraction projects, launches, media events, and VIP visits.
-
Communicate maintenance requirements and project updates effectively.
-
Share expertise and contribute to continuous improvement initiatives.
Guest Experience Support
-
Ensure figures and attraction spaces are always presented to the highest standard.
-
Support behind-the-scenes tours, media opportunities, and special events when required.
-
Act as a brand ambassador for Madame Tussauds and Merlin Entertainments.
Technical & Artistic Excellence
-
Advanced artistic skills in painting, sculpting, restoration, or model making.
-
Strong understanding of colour theory, texture, anatomy, and realistic finishes.
-
Experience working with artistic materials and specialist tools.
Attention to Detail
-
Exceptional eye for detail and quality.
-
Ability to identify and rectify even minor imperfections.
-
Consistently delivers work to exacting standards.
Problem Solving
-
Analyses maintenance challenges and develops effective solutions.
-
Adapts artistic techniques to unique restoration requirements.
-
Demonstrates creativity and innovation in approach.
Planning & Organisation
-
Effectively prioritises multiple tasks and projects.
-
Works independently with minimal supervision.
-
Consistently meets deadlines and maintenance schedules.
Teamwork
-
Builds positive working relationships across departments.
-
Supports colleagues and contributes to team success.
-
Demonstrates flexibility during peak operational periods.
Customer & Brand Focus
-
Understands the impact of presentation on guest satisfaction.
-
Maintains a strong commitment to protecting brand integrity.
