The Quality Engineer is responsible for managing the quality relationship with one of Prodrive Technologies' strategic customers. Acting as the central point of contact for all quality-related topics, you ensure seamless alignment between customer expectations, product performance, and internal quality improvement efforts. By fostering strong customer relationships and leading cross-functional collaboration, you help drive customer satisfaction, operational excellence, and continuous improvement. Your responsibilities are:
Act as the primary quality interface for customer-wide topics such as quality agreements, audits, performance reviews, and improvement programs.
Represent Quality within the Customer Account Team and support strategic customer relationship management.
Coordinate, inform & guide the Quality Engineers who are responsible for individual product lines.
Create and maintain a holistic view of customer quality performance, risks, trends, and improvement opportunities.
Develop and drive customer-specific quality improvement plans in collaboration with product teams and operations.
Translate customer feedback, quality metrics, and scorecards into actionable priorities for engineering, operations, and product teams.
