As a Customer Service Representative, you will be the frontline liaison between our company and our valued customers. Your primary responsibility will be to assist customers with inquiries, provide information about products or services, resolve issues, and ensure a positive overall experience. The role demands excellent communication skills, empathy, problem-solving abilities, and a dedication to delivering exceptional customer service.You will strive for customer excellence and will liaise closely with another department to ensure customer demand is fulfilled as required.
Ensure all sales orders are progressed accurately and in a timely manner.
Liaise and update customers and sales where appropriate of the status of their order.
Help develop procedures that insure consistent high levels of customer service.
Be the point of contact for customers and salespeople advising/supporting where necessary to aid growth of the businesses.
Ensure all customer contact (verbal and written) is handled in a timely, professional, and satisfactory manner.
Maintain appropriate and professional relationships within the department and other internal areas within the company.
To be a proactive member of the Customer Services Team, giving support and advice to other team members where necessary.
Problem solving in matters relating to properly balancing customer demands.
Help motivate and foster a team ethic through all operation functions.
To complete all other reasonable requests made by management.
Follow all standard operating procedures and quality and regulatory guidelines.
Qualifications and Education Requirements
- Experience: minimum 1 year work experience
- Language: Fluent in English & Must be proficient in writing, reading, and speaking French
Preferred Skills
- Prior experience with ERP systems (JDE)
- Proficiency in using, Microsoft Office Suite
- Customer-focused orientation
- Excellent communicator
Soort dienstverband: Fulltime
Salaris: €35.000,00 per jaar
Taal:
- English (B2/C1) (Vereist)
- French (B2/C1) (Vereist)
Toestemming om in Nederland te werken:
Werklocatie: Hybride werken in 1105 Amsterdam-Zuidoost
