Petbnb is a platform that has helped connect thousands of pet owners with trusted local pet lovers who want to look after their pet. We make it easy to book cat-sitting, dog walking, doggy day care and dog boarding whenever it’s needed.
Are you ready to join the Petbnb family and be a part of one of the most ambitious pet sitting platforms in Europe? Petbnb is a young and dynamic company with an open and informal culture where we like to enjoy and celebrate every successful moment.
The Customer Success Specialist is the principal point of contact for our customers in France and Belgium. You will be required to handle customer support tickets via our customer support portal but also respond to queries or questions arriving via social channels. You will report directly to our CEO.
- You develop relationships with our users and create an exceptional, personal service experience for them via email & phone.
- You communicate effectively and manage escalated conversations in a professional manner.
- You have excellent attention to detail and are able to own and solve a problem. A good listener, you understand the core needs of our community.
- You can work with tight deadlines and find the right balance between being professional and resolving issues with expediency.
- You proactively seek new ways to provide excellent customer support and how to improve Petbnb based on your own experience and customer feedback.
- You take responsibility and solve whatever problems your team, or our users, may face. Through your actions, not only do you help retain users but you also convert them into brand ambassadors.
