RINA is currently recruiting for a The Netherlands Marine Operations Support Advisor to join its office in Rotterdam within the North Europe Marine Division.
Mission
An Operations Support Advisor has a focus on managing administrative tasks, including scheduling and planning, creation of customers in a database, handling contracts, and issuing invoices.
Key Accountabilities
1. Customer Data Management:
- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
2. Contract Management:
- Handle the drafting, and execution of customer contracts.
3. Invoicing and Billing:
- Oversee the generation and issuance of invoices to customers.
4. Timesheet Management:
- Remind technical staff to submit accurate and timely timesheets for each project.
- Collaborate with technical teams to resolve any discrepancies or missing information.
5. Customer Interaction:
- Provide high-level support for complex customer inquiries and issues.
- Act as an escalation point for challenging customer situations.
- Foster positive customer relationships through effective communication.
6. Cross-Functional Collaboration:
- Collaborate with sales, marketing, finance, and other departments to ensure seamless customer interactions.
- Provide insights and feedback to improve overall business processes.
7. Continuous Improvement:
- Identify opportunities to enhance efficiency in administrative processes.
- Propose and implement improvements to streamline workflows and enhance customer satisfaction.
8. Training and Support:
- Provide guidance and support to customers on using online portals or self-service tools for account management.
- Assist in training new employees on customer service and administrative processes.
Qualifications:
- 2 to 5 years of experience in business support or customer service, preferably in advisory role.
- Knowledge of business support processes, best practices, and organizational standards, with the ability to optimize workflows and enhance operational efficiency.
- Proficiency in CRM systems and other business management tools, with the ability to navigate platforms efficiently
- Excellent problem-solving and decision-making skills, with a proactive approach to handling complex customer and operational issues.
- Strong communication and interpersonal skills, with the ability to interact effectively across departments and with external stakeholders.
- Fluent Dutch and English.
Job Type: Full-time
Pay: €30.000,00 - €45.000,00 per year
Work Location: Hybrid remote in Rotterdam
