Why SoftwareOne?
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
The role
- Ready to own the collections process, engage with customers, and drive timely cash flow?
- Do you enjoy solving payment issues, working with data, and improving key financial metrics?
- Interested in being part of a collaborative company, where your contribution truly matters and supports both team success and your own growth?
Practical Information:
Location: Amsterdam, Netherlands | Reports to: Credit Collection Manager Benelux | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Netherlands | Language Requirements: fluent/professional Dutch and English, written and verbal
As our new Accounts Receivable Specialist, you will manage the collections process by engaging with customers, resolving payment issues, and ensuring timely cash flow. You will maintain accurate records, monitor credit risk, and collaborate with internal teams to resolve billing discrepancies while supporting key financial performance metrics such as reducing overdue balances.
Key Responsibilities:
- Manage customer communication through email, phone, and third-party portals to follow up on payments and resolve inquiries
- Deliver high-quality customer service while handling collections, payment issues, and account-related queries
- Investigate and resolve account discrepancies, including short/over payments and billing issues, in collaboration with internal teams
- Prepare and process customer refunds where required
- Maintain accurate documentation of collection activities in NAV and ensure proper record-keeping
- Support reporting by working in Excel and contributing to weekly ageing reports
- Monitor credit risk and support achievement of key metrics such as DSO and overdue ratios
What we need to see from you
- Bachelor’s degree (HBO) or equivalent relevant work experience
- Proven experience in collections or accounts receivable
- Experience in selling business outcomes and applying solution selling approaches
- Solid communication, presentation, and stakeholder management skills combined with a customer-focused mindset
- Well-organized and able to manage time effectively, with effective planning and prioritization abilities
- Highly motivated, results-oriented, and collaborative, with a strong sense of ownership and professionalism
What we offer:
- A close-knit, international community where everyone can be themselves
- The freedom and trust to shape your own path, and bring others along with you
- Plenty of room for personal development through training, mentoring, and knowledge sharing
- Hybrid working - partly from our Amsterdam office, partly from home
- Unlimited vacation time
- A competitive salary, strong secondary benefits, and a real focus on wellbeing and job satisfaction
- Team activities, lunches, social drinks, and moments to laugh and learn together
Job Function
Finance
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
