Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
The Senior Manager, Retail Technology EMEA is the senior regional technology leader responsible for ensuring the successful adoption, operational performance, and business outcomes of global retail technology capabilities across EMEA. Acting as a trusted partner to EMEA Retail and Direct-to-Consumer leadership, the role translates business priorities into regional technology execution plans while ensuring alignment to global product strategies, standards, and roadmaps.
The role serves as the primary EMEA representative within Global Retail Technology forums, providing regional business context, operational insights, market requirements, and execution feedback. Working across business and technology functions, the role ensures regional readiness, change adoption, value realization, and operational excellence for retail technology capabilities deployed across EMEA.
The role leads the EMEA Retail Technology team and is accountable for maximizing the value of global retail technology investments within the region. Experience in overseeing a complex retail technology landscape spanning Point of Sales (POS), store IT infrastructure, connectivity, payment technologies and integration with ERP and other supporting enterprise platforms is essential.
Success is measured through business adoption, operational performance, stakeholder satisfaction, and delivery of regional business outcomes while maintaining alignment with the global operating model.
MAJOR ACCOUNTABILITIES:
Regional Last-Mile Execution & Ownership
Regional Business Partnership
Act as the senior technology partner to EMEA Retail and DTC leadership. Build strong partnerships across Retail Operations, Omnichannel, Consumer Experience, Go to Market, Finance, Supply Chain and Logistics.
Global Product & Technology Collaboration
Represent EMEA business priorities, market requirements, operational realities, and customer needs within global governance forums.
Champion adoption of global platforms, standards, governance processes, and operating model principles across EMEA.
Adoption, Change & Value Realization
Retail Growth & Store Technology Enablement
Operational Oversight, Risk & Vendor Performance
REQUIREMENTS FOR SUCCESS:
Strong understanding of retail operations, omnichannel journeys and retail technology ecosystems, including POS, ERP, CRM, order management, data and integrations.
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
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