Internship – Global Customer Service Capabilities
Are you an eager learner? Join HEINEKEN’s Global Customer Service Capability Team and support us in turning fresh ideas into clear and practical training materials, while finding better ways for teams to connect with customers. You will use your creativity and strong communication skills to make a real impact on how people learn, perform, and succeed from day one.
The internship
Help us shape our Learning Pathways by mapping and designing training materials, and supporting capability development. This role combines elements of Project Management, Content Creation, Communication Skills, Stakeholder Collaboration, Digital Proficiency and a Learning & Development Mindset, offering hands-on experience in improving both employee performance and customer experience.
- Design and develop learning paths, training materials, and digital content to support capability development across customer service teams.
- Help organize and maintain the Knowledge Centre and SharePoint, ensuring content is clear, engaging, and easily accessible.
- Identify skill gaps, support upskilling initiatives, and contribute to building structured learning journeys for different roles.
- Create training guides and communication roadmaps, while assisting in tracking learning progress and gathering feedback to continuously improve training effectiveness.
- Contribute to projects aimed at enhancing customer experience through better communication and knowledge sharing.
Your new team and workplace
This internship is focused on Customer Service Capabilities, including Sales Order Management and Customer Care. The Global Customer Service Capabilities team, part of Global Customer Service & Logistics, manages a wide range of global programs and knowledge materials. The team works highly cross-functionally, being part of the Global Supply Chain while collaborating closely with Learning & Development, D&T;, Commerce, and Logistics to align training initiatives with business needs.
The intern will report to Global Customer Service Lead, who is responsible for Knowledge Management and overall capabilities development.
During your internship, you’ll have every opportunity to get to know HEINEKEN as an organization, not just within your own team, but across departments. We trust and empower you to work with an entrepreneurial mindset. At HEINEKEN, we love bringing the outside world in and welcome fresh, new ideas with open arms. Of course, we’ll make sure you get the guidance that suits you.
The unique you!
We believe everyone has unique talents, which is why we’re looking for you! Energy, drive and the ambition to grow are what make the difference at HEINEKEN. In addition, you bring:
- Currently enrolled in a master’s degree programme, preferably in a Communication/Human resource/Logistic/ Social and Behavioral Sciences area
- You have a passion for customer experience and an interest in digital tools and learning innovation
- You enjoy collaborating in an international environment and turning feedback into improvement
- Proactive, enthusiastic, disciplined and high learning agility
- General computer skills and proficiency in Microsoft Office, Media software’s
- Strong project management skills
Even if you feel you don’t meet all the criteria, we encourage you to apply. An internship is the perfect opportunity to learn and grow!
Conditions of HEINEKEN
Our Internship Conditions
During your time as an intern at HEINEKEN, you’ll work in a dynamic environment where growing and learning are at the heart of everything we do. Together, we brew your future step by step. In addition, we offer you:
- A full-time internship, starting on September 1, 2026
- The duration of the internship is 5 or 6 months (to be agreed upon with your internship supervisor)
- Your home office will be located in Amsterdam/ Schiphol
- At HEINEKEN, we work with a hybrid model, typically spending three days a week at the office and two days working from home
- You will receive a monthly internship allowance of €650 gross based on a 40-hour workweek
- You will earn 2 vacation days per month (based on a full-time internship)
- If you do not have a public transport student subscription, your commuting costs will be fully reimbursed
Interested?
You can easily apply via the green “Apply Now” button. In addition to your CV, please include a motivation letter with your application, as we are very curious to hear your story and why this internship appeals to you. The hiring team will get back to you as soon as possible, but please note that the timeline may vary per internship vacancy.
Bring your true self
We know AI is part of today’s world, and chances are, you might use it while preparing your application. That’s absolutely fine. Just remember, we’re genuinely curious about you.
So feel free to use AI as a sparring partner, but make sure your application reflects your own ideas, personality and motivation. That’s what we value most and what helps you stand out.
If you have any questions about the vacancy, feel free to reach out via [email protected].
Working at HEINEKEN
Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just beer. What about brands like Heineken 0.0, Apple Bandit, Amstel Radler and Birra Moretti. We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and skills are the success of our organization.
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