What to Expect
Tesla is seeking a talented WMS Support Engineer to join our team supporting warehouse operations across the EMEA region, with primary focus at our Tilburg facility in the Netherlands. This role centers on delivering reliable support for our Warehouse Management Systems that power warehouse logistics and operations. You will diagnose issues, analyze code to pinpoint root causes, and escalate findings to development teams—directly contributing to Tesla's sustainability goals by keeping critical warehouse systems running at peak efficiency. We value candidates with a strong interest in exploring AI agentic tools to streamline support processes and drive proactive improvements.
What You'll Do-
Provide technical support and troubleshooting for WMS platforms in a fast-paced warehouse environment
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Read and analyze code to identify issues, then clearly report findings and recommendations to the development team
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Collaborate with warehouse operations teams, engineers, and product managers to understand requirements and complaints, and deliver effective resolutions
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Implement continuous improvement initiatives to enhance system performance, reliability, and security
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Participate in knowledge sharing and contribute to technical documentation for warehouse software systems
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Stay current with emerging technologies, including AI agentic tools, to optimize support workflows
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Bachelor's or Master's degree in Computer Science, Software Engineering, or related technical field or strong demonstrable experience in a systems support position
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Strong ability to read and debug code in languages such as Go, C#, Python, or TypeScript
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Experience with database technologies including SQL (MySQL, MSSQL) and NoSQL solutions
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Proven track record in system support, troubleshooting, and issue resolution in warehouse environments
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Excellent problem-solving skills with the ability to quickly diagnose complex technical issues
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Strong communication skills to explain technical concepts to non-technical stakeholders, and to liaise the resolution of issues with said stakeholders.
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Experience working in Agile environments and effective English communication, both oral and written
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Previous experience in logistics, or warehouse environments
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Direct experience with Warehouse Management Systems (WMS) is advantegeous
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Familiarity with RESTful APIs, microservices, or web frameworks such as ASP.NET, Angular, or React
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Interest in or hands-on experience with AI agentic tools for automation and support optimization
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Knowledge of DevOps practices, CI/CD pipelines, or IoT applications in industrial settings
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
