Job Introduction
Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra
We are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.
Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business
The Opportunity
This varied role puts your customer-focused approach and commercial flair centre stage. Our Customer Service team is a key hub within the organisation, and you’ll play an essential part in keeping everything running smoothly. As the first point of contact for customers, you’ll answer queries, think in solutions and make sure requests are dealt with quickly or passed to the right colleague. You’ll also take on a range of administrative tasks that help deliver an excellent customer experience and a high level of service — both internally and externally. This includes proactively managing shared inboxes, staying in touch with internal and external stakeholders, and supporting day-to-day processes in line with our quality standards. You’ll know how to turn customer interactions into commercial opportunities and will actively contribute to achieving our sales goals. With such a varied workload, you’ll take on plenty of responsibility and play an important role in monitoring, improving and optimising our business processes.
Main Responsibilities
So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:
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Taking, routing and handling incoming calls
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Managing the shared mailboxes
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Receiving and processing incoming orders
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Linking follow-up commercial actions to any customer contact
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Providing support to internal and external stakeholders
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Assisting with other administrative tasks and projects
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Carrying out all work in line with quality standards (GDP)
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Supporting the account managers
Ideal Candidate
Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly keen to hear from those who have/are:
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MBO level of working and thinking.
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You have a commercial mindset,strong communication skills and asolution-focused approach.
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At least two years’ relevant workexperience.
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You have basic knowledge ofMicrosoft Office tools and ERP systems.
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Excellent command of Dutch; Englishand/or French is an advantage
All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we’re looking for. Should you not hear back from us within 28 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site. For any questions or queries, please contact us at [email protected]
