At ABB, we help industries operate more efficiently and sustainably — and every one of us contributes to that.
Within our UPS business (Uninterruptible Power Supply), you ensure that customers can rely on a stable and continuous power supply — essential for data centers, industry, utilities, and rail.
You will have the opportunity to take ownership, work in a close-knit team, and directly contribute to customer satisfaction and operational performance.
Join ABB and help keep the world running.
At ABB, we are driven by care, courage, curiosity & collaboration.
As a Sales Support Specialist – Customer Support, you are the key link between the customer and the organization.
You ensure that customer inquiries, orders, and administrative processes run smoothly and accurately — from request to invoicing.
Together with Sales, Operations, and Supply Chain, you create a seamless customer experience.
In this role, you combine customer interaction, coordination, and administrative work within a technical environment.
Customer Support & Order Management
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Coordinate and resolve customer inquiries in collaboration with internal teams
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Process and follow up on orders (quotations, planning, and invoicing)
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Ensure timely and accurate order handling
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Act as the main point of contact and escalation point for customers
Customer experience & communication
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Proactively inform customers about the status of their requests
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Ensure a consistent and positive customer experience
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Align closely with Sales, Service, and Supply Chain
Data & performance
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Analyze forecasts and sales performance
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Prepare reports and share insights
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Contribute to continuous process improvement
You will join a compact and engaged team of 6 colleagues with a strong team spirit.
The culture is:
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Open and transparent
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Hands-on and results-driven
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Focused on collaboration and enjoyment
Your manager has a coaching and supportive leadership style, giving you the space to take ownership.
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MBO level 4 (vocational education), preferably in an administrative field
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3–5 years of experience in customer support, sales support, or order management
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Strong administrative skills and attention to detail
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Technical affinity (experience in an industrial environment is a plus)
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Proactive and flexible mindset
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Good command of Dutch and English (minimum B2 level)
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French is a plus (for supporting Belgian customers)
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Location: Rotterdam Waalhaven
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Work model: Hybrid (3 days in the office / 2 days from home)
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Hours: 40 hours per week
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Team: 6 colleagues
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Role type: Replacement within a growing team
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Work for a technologically advanced market leader
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Direct impact on customer satisfaction and processes
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Dynamic and growing team
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Strong interaction with various internal stakeholders
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Career growth opportunities (e.g., toward Buyer or Team Lead roles)
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Competitive employment package
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Flexible and hybrid working environment
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International and technical work setting
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Opportunities for personal development and career growth
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Open, inclusive, and collaborative culture
ABB is a global technology leader with approximately 110,000 employees in more than 100 countries.
We develop solutions in electrification, automation, and digitalization — helping industries operate cleaner, smarter, and safer.
Diversity and inclusion are a fundamental part of who we are.
Apply via www.abb.com/careers
Questions?
Xavier Lie‑A‑Tjam – Talent Partner
+31 6 21 897 862
✉️ [email protected]
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
