A store’s success starts with our people. As an Operation Manager, you take ownership of the operational flow of the store, ensuring that product moves efficiently from stockroom to shop floor. Working closely with the Store Manager and Area Operations Manager, you oversee daily stockroom activities and ensure that processes, people, and systems are aligned to support overall store performance. You combine structure with a results-driven mindset. You monitor stock levels, replenishment, and delivery processes, taking action to improve efficiency and always ensure product availability. From managing returns to the warehouse to optimizing online order handling, you make decisions that directly impact productivity and profitability. You lead the operations team with a hands-on approach. Together with the Deputy Operations Manager, you organize, support, and develop the team, setting clear expectations, managing schedules, and ensuring resources are used effectively. You also identify potential within your team, contributing to development plans and building a strong succession pipeline. You stay closely connected to the wider store operation, collaborating with Store and Department Managers to ensure alignment between stockroom activity and shop floor needs. At the same time, you take ownership of operational standards, supporting security procedures to minimize stock loss, maintaining store devices, and ensuring all Health & Safety practices are followed. You play an active role in shaping a positive and responsible working environment, embedding Diversity & Inclusion in everyday actions and supporting the company’s sustainability commitments through efficient and mindful operations. What you bring This role suits someone who takes ownership of processes and is driven by efficiency and results. You are organized, analytical, and confident managing both people and performance. You bring a proactive mindset, strong communication skills, and the ability to lead a team in a fast-paced environment while continuously improving operations. Applicants must have full authorization to work in the EU without requiring sponsorship. We are unable to provide visa or work permit sponsorship for this position.
