Tower Agent (AMS)

Delta Airlines -
Amsterdam

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Vacaturegegevens

3 uur geleden

Kwalificaties

Engels
Microsoft Office
Communicatieve vaardigheden

Volledige vacaturetekst

Netherlands, Amsterdam

Airport Customer Service

29-Jul-2026

Ref #: 33307

How you'll help us Keep Climbing (overview & key responsibilities)

As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure the correct communication and coordination at the center of Delta’s Hub operation in Amsterdam. Focus is on operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.

The Tower Agent will serve as an operational liaison between Delta and all contracted business partners within the Amsterdam operation and reports directly to the Operational Service Manager Tower. Operationally the Tower Agent reports to Operational Service Manager Above Wing and Below Wing.

Liaises with business partners to share updates and to ensure safe, punctual and customer service norms are met.
Is involved in reviewing and (pro)actively communicating the maximization of airport facilities/gates for the benefit of our operation.
Partners with the ATL Operations Customer Center and other Hub Coordination Centers in establishing daily operations to meet safety, reliability, and customer service KPIs.
Responsible for the timely distribution of daily operational, week & Month reports and updates, as necessary.
Participates in daily briefing and proactively actions any concerns raised from Delta, or business partners that could impact operation.
Monitors inbound customer flow connections and provides analysis that drives our decisions on down/up-line connections.
Monitors, adjusts & transfers load data.
Plays a crucial role in coordination during IROPs.
Participates as needed in projects for innovation.
Forecast and place orders for aircraft catering and monitoring for (disruption) changes.
Assists the Crew Accommodation team in ATL with crew hotel & transportation planning and monitor’s progress.

What you need to succeed (minimum qualifications)

Must have good proficiency written and verbal communication skills in English and Dutch
Must possess documents to work and reside in the Netherlands at time of application. DELTA DOES NOT SPONSOR
Consistently prioritizes safety and security of self, others, and personal data.
You are results-oriented, and a true team player and you've got a critical attitude.
Working knowledge of Delta policies and procedures
Must be proficient in MS office applications.
Must have schedule flexibility with varying shifts, extended hours.
Must be performing satisfactorily in current position.
Must be culturally aware and exhibit DL values.
Strong interpersonal, problem solving, and decision-making skills are preferred.
Must be a self-starter and able to manage multiple tasks simultaneously.
Prior experience working in an Airport Control Center (ACC)/Hub Tower environment is desired.

Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.

What will give you a competitive edge (preferred qualifications)

Knowledge of DL One source system
Knowledge of OSS and RES automation systems is preferred.
Operational experience in Airport Customer Service (passenger service and ground operations) is preferred.
A college-level education or its equivalent is preferred.

Nu solliciteren

How you'll help us Keep Climbing (overview & key responsibilities)

What you need to succeed (minimum qualifications)

What will give you a competitive edge (preferred qualifications)

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