Business Applications Specialist Service

Canon -
Amstelveen

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Vacaturegegevens

Fulltime

Kwalificaties

Oracle
Salesforce
Oracle EBS
Master
Computer engineering
ICT

Volledige vacaturetekst

We are looking for a strong Salesforce expert with deep working knowledge of SFDC, including hands‑on experience with core Salesforce clouds, integrations, and customization. The ideal candidate has proven expertise with Salesforce Service Cloud and related custom applications, demonstrated through relevant Salesforce certifications and a solid track record of implementing, optimizing, and supporting Salesforce solutions in complex environments.

For this role, you will need to have:

Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.
Good IT delivery skills.
Experience in IT Operations and Compliance
Working knowledge of Salesforce Service Cloud. Experience with related enterprise applications such as Oracle (EBS, Service, Reporting), CPQ and legacy systems is considered a strong plus.
Understanding of and experience with best practice methodologies
Is recognized as an expert in own area within the organization.
Provides specialized depth and/or breadth of expertise.
Interprets internal or external business issues and recommends solutions/best
practices.
Works independently, with guidance in only the most complex situations.

Canon Core Behaviours

Drive for results
Focus on the Customer
Take ownership and accountability
Act as a team player
Shows courage and conviction
People orientated

Job Family: IT Development

Grade: 12

As Business Applications Specialist Salesforce Service, your key responsibilities will be to:

Design and support with solution requirements:
- Translate solution requirements into solution designs independently assess the impact of the IT solution with the Business applications to provide estimates on effort, costs and timelines for project proposals. Identify solution risks to direct related test plans
- Follow and protect the design principles, such as no customizations, design for flexibility
- Drive the delivery and implementation of the resulting IT solutions in the
  business
- Drive to manage functional template boundaries (data, process, technology) and agree deviations with Solution Control
- Be recognized as technical and functional expert in their respective working modules by business

Be part of change management/ user adoption of the solution, by providing expertise of specific BU/function e2e business process. Drive project to ensure that new features are adopted appropriately.

Support production support:
- Participate in incident analysis and problem resolution where
  expertise is required and / or where the issues are complex or impact
  multiple processes (3rd line consultancy and 4th line resolution)
- Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents
- Drive resulting improvements preventing reoccurrence by either technical
  refactoring that can be absorbed in project releases or propose changes for
  budget approval

Support Compliancy controls for the delivery of applications with evidence:
- zero deficiency target
- Adhere to IT General Control (ITGC) & IT Application Control (ITAC) process / Execution
- Assess the materiality of any related Deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.
- Apply data migration, release management, and SOD/UAM controls
- Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as required
- Provide consultancy on the ownership of controls and support the testing of
  these controls to IT Operations as required.

Contribuition:
- Contribute and adhere to solutioning policies, principles and standard
- Contribute to the Domains and Communities of Practice
- Serve as best practice/quality resource within Domain, guide team members
  in resolving complex issues, train/mentor junior team members

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