GoodNews was born in Barcelona in 2020, in the middle of the pandemic, with the purpose of bringing back good vibes and reinventing newsstands as meeting points.
Since then, we’ve managed to spread our Good Vibes to more than 30 spots across Barcelona, Madrid, Paris, and Amsterdam, as well as to more than 2,000 homes and 100 offices.
Our mission is to lead the coffee and functional beverages revolution in Europe, inspiring an optimistic, healthy, and sustainable lifestyle.
We are growing fast and looking for authentic, positive people who share our values. But above all, we’re looking for sincere, motivated people… with great vibes!
If you connect with this energy and would love to help revolutionize the coffee world from a sustainable and positive-impact perspective, we’d love to meet you! :)
Your responsibilities
Execute the initial and ongoing training plan for baristas.
Evaluate baristas’ performance, progress, and areas for improvement during and after the training process, ensuring they meet technical and operational standards through internal audits.
Continuously follow up with the barista team, providing feedback to People Ops.
Supervise opening/closing shifts (depending on schedule).
Ensure the store complies with company standards: cleanliness, organization, product display, quality control, adherence to operational procedures and in-store communication materials.
Resolve operational and critical incidents and escalate them to the Retail Manager when necessary (Fix & Flow).
Manage and execute store inventory.
Collaborate with People Operations on processes related to absences, dismissals, or contract terminations.
Support Marketing collaborations, acting as a reference for service standards.
Manage product purchasing.
Coordinate with technical suppliers (Marzocco, Disu, etc.) to ensure optimal response times and effective resolution of incidents.
Ensure the correct implementation of established operational and maintenance protocols across all cities.
Identify opportunities for improvement in operational processes and propose initiatives to optimize efficiency and quality.
Conduct local operational audits according to the established schedule, preparing reports and conclusions based on the defined KPIs.
Analyze the sales performance of the supervised stores and develop action plans based on their objectives.
Support the opening of new stores, following the operational guidelines defined for each project.
Perform all tasks related to the barista role when needed.
Your profile
Organized, responsible, and with strong decision-making skills.
Great customer service skills and a desire to deliver a memorable experience.
Interest in the world of coffee and customer experience.
Adaptable and flexible.
Proactive with initiative.
Detail-oriented and able to delegate tasks.
Punctual, committed, and motivated to learn.
Previous experience at GoodNews recommended but not mandatory to apply.
️ What we offer
Monday to Friday (7:30 -15:15h) > (Fridays are on a rotating schedule; some are in the morning and others in the afternoon)
All our drinks for free during your shifts.
A dynamic, friendly environment full of good vibes.
Growth opportunities within a fast-expanding company.
Bonuses for brand collaborations.
Exclusive discounts:
50% off all our products.
Collaborations and events with well-known brands.
Private health insurance at a reduced price.
GoodNews promotes an inclusive work environment based on equal opportunities and respect for diversity. All recruitment processes are conducted without discrimination based on gender, age, origin, sexual orientation, gender identity, disability, or any other personal or social condition.
