The Director, Global Client Experience oversees the growth and profitability of large, high-potential TAPFIN clients, and the business impact for the clients themselves. The Director will be responsible for the execution of TAPFIN’s client strategy (securing business, retaining clients, optimizing the program and growing share of wallet across global clients).
Results & Strategy
Act as significant leadership presence across established portfolio of accounts (average 8-10 clients, approximately 75% global clients). Operationalize and directly oversee current program utilization and offering, assess risk and opportunity, drive top line revenue growth. Develop a long-term framework for client retention, client impact, and program growth. Develop a regular cadence of service-level inputs and business development activities to drive to goal achievement. Contribute to P&L management in partnership with business excellence and delivery teams.
Client & Candidate
Act as primary contact during contract negotiations, develop and manage strategic relationships with client contract owners. Ensure that both business value and personal value are created and delivered to key stakeholders. Consult client contract owners and other senior leaders on the impact of the workforce strategy and identify opportunities to expand within client.
Build broad networks within senior client stakeholder groups to protect and grow presence and loyalty. Leverage internal networks to increase the value and connection points across the client organizations, and to engage senior-most executives. Create and present account reviews and address account escalations with focus on client satisfaction and loyalty.
Thought Leadership
Embed thought leadership into communications with clients in order to establish TAPFIN and ManpowerGroup as a market leader across the staffing industry and talent consulting networks. In partnership with the Strategic Sourcing Advisor, offer customized workforce solutions to the clients by collaborating across teams/brands to leverage the full suite of TAPFIN and ManpowerGroup solutions. Immerse in knowledge of the client’s business, deliver unique insights and solutions that accelerate the client’s business outcomes (ideally, utilize a Challenger framework to both teach and tailor a solution for the client, with TAPFIN and ManpowerGroup uniquely qualified to deliver on it).
Requirements:
- Sales: 5+ years sales, account or relationship management for a solution / in a professional services industry, including managing a portfolio of key accounts
- Must be fluent in English and Dutch
- MSP: Knowledge and experience in MSP and/or workforce management programs
- Management: 3+ years of people or project management
- Experience managing large and complex clients within a matrixed organization.
- Must reside in the Netherlands - 10-30% travel to clients within the Netherlands.
Nice to Have:
- Education: Bachelor’s degree or equivalent experience
- Experience working in a global complex/matrixed environment
- Challenger methodology experience
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation, and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact
[email protected] for assistance.
