What to Expect
As an Associate Support Engineer, you will be part of Tesla’s Industrial Storage Technical Support team, supporting the global monitoring and health of Tesla’s energy storage fleet. This includes ensuring 24/7/365 coverage across all regions (EMEA, NAM, APAC) through coordinated shift work. Your responsibilities will focus on proactive site surveillance, alert triage, hotline coverage, and supporting fleet health initiatives. You will also assist in emergency response and contribute to global coordination efforts.
What You'll Do-
Monitor Industrial Storage sites globally and address anomalies using standardized workflows
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Escalate technical gaps and process improvement opportunities to relevant teams
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Provide hotline coverage and first-line technical triage for incoming support requests
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Support emergency response activities during outages or critical events
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Ensure smooth shift handovers and support global escalations, such as firmware rollouts, capacity tests, and field service requests
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Maintain records of site status, outages, alerts, and test results in internal platforms
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Participate in shift rotations, including weekend coverage every 4–6 weeks
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Degree in Electrical Engineering, Energy Systems, or relevant experience in a related field
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Ability to work effectively in a fast-paced, global support environment
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Strong analytical mindset with a proactive approach to problem-solving
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Customer-focused attitude with sense of urgency and ownership
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Ability to read electrical schematics and understand communication protocols (e.g., TCP/IP, Modbus)
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Excellent communication skills in English (C1 level); additional languages are a plus
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Experience in a support engineering role, Linux usage and proficiency in data analytics, AI, and scripting (e.g., Excel macros, Python, SQL) is a plus
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
