The Safety, Compliance and Operations advocate (SCO) is responsible for Safety, Compliance and Operational Performance at the station with an objective of reducing employee injuries, aircraft/equipment damage and service delivery. The SCO supports the OSM BW in overseeing and coordinating operational performance including, but not limited to, safety, on-time departures (DZero), security, customer service delivery while also monitoring for at-risk behaviors through safety observations.
Safety:
- Continuous observation of safety behaviors at the individual and team level, with focus on aircraft arrival, departure, and driving and operating of GSE equipment and vehicles.
- Promotes a 'just' safety culture and promotion of ASAP.
- Documents observations and engagements using selected mobile technology.
- Is a strong advocate of employee recognition.
- Sharing all safety information from local, corporate and customer communications
- Attends periodic safety meetings with management and employees at the station.
- Provides peer-to-peer coaching and positive engagement/recognition following individual/team observations.
Compliance:
- Has full knowledge of all compliance regulations and AMS plans.
- Spot check operations to validate correct qualification compliance.
- Provides recommendations (i.e. retraining, mentorship) to OSM BW and station leadership when significant deviations from standards are observed.
- Ensures safety and quality audits are conducted, reviewed, and closed.
- Conducts safety and quality audits and QHSE training within the station, as directed.
- Assists in the development of audit plans for the station.
- Assists in the analysis and evaluation of audit findings, comprehensive fixes, and trends.
- Provides input for risk assessments as needed.
Operational Performance:
- Assisting in overseeing and coordinating operational performance – must ensure a safe, secure, and high performing operation that meets station and divisional goals.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Acts as a communicator of timely and accurate information.
- Builds and maintains strong relationships and maintains regular communication with business partners.
- Provides OSM BW and station leadership with periodic progress reports, audit schedules and assessments of safety and quality programs.
- Communicates daily with OSM BW to coordinate tasks for the day and communicate safety findings/concerns.
- Shares peer engagement and station performance data with local leaders and front-line agents.
